1. Credits are non-withdrawable
Purchased credits are non-withdrawable and generally non-refundable once applied to your account balance.
2. Billing errors
If you believe a charge was duplicated or applied incorrectly, contact support with transaction details. We will review and correct verified billing errors.
3. Job output quality
Media generation results are probabilistic and can vary. Dissatisfaction with creative output alone does not automatically qualify for a refund.
4. Chargebacks and abuse
Fraudulent or abusive chargebacks may result in account restrictions, key revocation, and suspension of service access.
5. Contact and review window
Send refund-related requests to support@killatamata.com. Include payment provider, timestamp, amount, and account email. We target first response within 3 business days.